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Career Opportunities/

Director of Strategic Operations

Essential Functions:

• Spearhead the development, communication and implementation of effective growth strategies and processes

• Collaborate with the Executive Director on agency strategic initiatives

• Assists Controller with financial projections, budgeting, and analyses of existing programs and polices

• Collaborate with the leadership team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization

• Foster an environment of accountability and success within the agency

• Assess and monitor key performance indicators (KPI) to ensure the agency is on target with strategic goals

• Introduce innovative programs and provide solutions that positively impact the industry of home health care

• Directs the development and implementation of long-term capital strategies

• Works with business development team to identify new LifeBridge Health Partners (LBHP) ventures and potential areas for revenue growth

• Maintains positive relationships with all customers, finance teams, physicians, medical directors, patients and consulting firms

• Communicate and collaborate with the leadership team on the vision to ensure the agency has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency

• Responsible for driving the company to achieve and surpass budgeted referrals, profitability, cash flow and business goals and objectives

• Adheres to all HCMD policies, State and Federal regulations



• Bachelor’s degree or higher from accredited college/university required

• 5-7 years strategic, operations and health service administration experience in home health care

• Working knowledge of data analysis and key performance metrics

• Skilled in organizational development, budget and resource development, and strategic planning


Technical/Clinical Skills:

• Basic computer skills, including Microsoft Office Suite

• Kinnser Software knowledge preferred

• Critical thinking skills


Leadership Skills:

• Develop a positive, respectful relationship with colleagues

• Foster open communication with all team members

• Able to manage conflict and challenging situations independently

• Participates collaboratively and supports team decisions

• Excellent people skills, with the ability to partner with a dynamic leadership team

• Possess personal qualities of integrity, credibility, and commitment to the agency’s mission and vision


Communication Skills and Abilities:

• Demonstrate the ability to communicate effectively verbally and in writing

• Demonstrates the ability to negotiate on the company’s behalf

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HCM does not discriminate against any person on the basis of race, color, national origin, disability, or age in admission, treatment or participation in its programs, services and activities, or in employment. For further information about this policy, contact the agency's administrator at 410-566-5015, TDD/MD Relay.

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